Technical assistance
Specialized support when you need it, with guaranteed response times.
24/7 Support
Technical team available 24 hours a day, 7 days a week to resolve any incident.
- • Immediate response
- • Secure remote access
- • Automatic escalation
Guaranteed times
Specific SLAs according to criticality: immediate response for critical incidents, maximum 4 hours for the rest.
- • Critical SLA: 15 min
- • High SLA: 1 hour
- • Medium SLA: 4 hours
Assigned technician
A specialized engineer knows your infrastructure and is available for consultations and personalized support.
- • Environment knowledge
- • Direct communication
- • Personalized follow-up
Preventive maintenance
We prevent problems before they occur with proactive monitoring and scheduled maintenance.
24/7 Monitoring
Continuous supervision of servers, networks, applications and critical services with automatic alerts.
Scheduled maintenance
Updates, security patches and optimizations at times that do not affect your operation.
Proactive security
Vulnerability analysis, security updates and protection against emerging threats.
Detailed reports
Monthly reports with performance metrics, resolved incidents and improvement recommendations.
Multiple contact channels
Contact us through the channel you prefer, always with the same quality of service.
Phone
Direct line for critical incidents
+34 900 123 456
Live chat
Immediate support from the web
Available 24/7
Ticket system
Complete incident tracking
support.enginerit.com
Quick contact
Describe your problem and we will contact you in less than 15 minutes.
Need immediate support?
For critical incidents, contact directly by phone.